Can I complain if I believe my rights are not being respected?  

Who to complain to? 

There are various ways to complain if you believe the Home Office or another public body has not respected your rights. If you feel you have been discriminated against by a body or a private entity (such as an employer or landlord), you should look at the Equality Advisory & Support Service website about obtaining advice on your position. 

Below are some of the ways in which you can complain however, this is not an exhaustive list and does not cover every situation where you may wish to make a complaint. It is important to make sure that you are complaining to the right body otherwise you risk your complaint not being properly addressed. 

In some situations, a complaints process may not be the best way to address the problem and you may need to take legal advice (sometimes in addition to submitting a complaint). Please see the section Where can I find regulated immigration advice? for details of how to find a qualified and regulated legal adviser.

 Home Office – UK Visas and Immigration complaints procedure

For issues to do with the handling of your EUSS application / EUSS family permit application / other visa or immigration applications (Note – complaints must be made within 3 months of the incident unless there are exceptional reasons why it could not be done within this time)

Home Office – Border Force complaints procedure

For issues at the UK including the conduct of immigration officers (Note – complaints must be made within 3 months of the incident unless there are exceptional reasons why it could not be done within this time)

 Home Office – HM Passport Office or General Register Office complaints procedure

For problems applying for a British passport or for documents held by the General Register Office.

Independent Monitoring Authority

For ‘systemic’ issues related to how public bodies implement the citizens’ rights part of the EU-UK Withdrawal Agreement (systemic means issues that affect more people than just the person who makes the complaint – the IMA will assess whether a complaint is systemic). 

Equality Advisory & Support Service  

To receive advice about equality and human rights issues (the issue can be with a public or private body).

Contact your Member of Parliament

You can raise an issue with MP directly.

3million Report it tool

The3million campaign organisation advocate on EU citizens’ rights issues and utilises information gathered via the Report it tool in their campaigns

3million Digital Immigration Status Report it tool

The3million campaign organisation advocate on improving  digital immigration status that is used to prove rights and access services in the  UK