Here is what you need to know about the Electronic Travel Authorisation (ETA)


If you do not complete the application correctly (e.g. the application fee is not paid) or if the Home Office cannot verify your identity, then your ETA application will be rejected which means it will not be processed. You will need to resubmit the ETA application for it to be accepted and processed. 

Most ETA applications are decided  within three days according to the Home Office, but in many cases the decision will be made quicker. You will receive notification via email of the outcome of your application. The Home Office advises that you apply for an ETA before you book any travel to the UK. 

Your ETA is digitally linked to the passport you have applied with and so you must use this passport to travel to the UK with. For example, if you have two EU nationalities and you apply for an ETA using one of your EU passports, you should travel with this passport as your other passport will not have an ETA linked to it and you could be refused boarding by a carrier. 

As the ETA is digitally linked to the passport you should not need to show the carrier that you have an ETA, as they should be able to confirm your ETA from your passport details. However, as you will receive an email from the Home Office confirming that you have been issued an ETA, it is advisable to print this off as confirmation you have an ETA, just in case the carrier is unable to confirm from your passport details. Carriers can also contact the Home Office directly using the 24-hour contact line to the Carrier Support Hub to check if you have been issued with an ETA. 

While most people will receive their ETA without any issue, you can be refused an ETA if for example you have certain criminal convictions, you have committed past immigration violations in the UK (e.g. overstaying previous immigration permission), you submit false information with your application, or the Home Office determines you are otherwise not suitable for an ETA (e.g. because of your character or associations). There is no right to ask for a Home Office review or to bring an appeal against a refusal of an ETA and so the only way to challenge an ETA refusal is by bringing a claim for judicial review (this is a complex and costly process). 

If your application for an ETA is refused this does not mean you are automatically barred from visiting the UK. It is however very likely that if you make another ETA application you will be refused again, although, there may be situations where the passage of time means that even if you had been previously refused an ETA, you could be issued one in the future. Generally, if you have been refused an ETA and you still wish to visit the UK, you will need to apply for a visitor visa. A visit visa application requires you to provide more information than an ETA application and has a higher application fee. If you are granted a visit visa this allows you to travel to and enter the UK. 

Please note however, that if you have been refused an ETA you might also be refused a visit visa for the same reasons. For example, if you have a criminal conviction that means you are refused an ETA, this criminal conviction may also mean you cannot meet the conditions to be granted a visit visa. In this situation you will not be permitted to visit the UK. 

When you applied to the Home Office for your pre-settled or settled status the passport or national ID card you applied with is automatically linked to your UKVI account. Therefore, if you are still travelling on the same document that you applied to the EU settlement scheme with, you do not need to take any action as your passport or national ID card will already be linked to your UKVI account.

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This site offers information about Brexit, how it may impact you as an EU citizen and your family living in the UK, and what you may need to do next. It summarises key issues and is purely for information purposes and has no legal force. It does not provide any legal interpretation of EU or UK legislation and is not meant to replace specialised legal advice on UK immigration rules.